Shipping & Returns

Shipping Policy

The shipping cost will be assumed by the customer, this cost varies according to the work or product that you want to purchase.

 

1.-We make national shipments to the entire peninsula. The shipping time may vary depending on the volume of orders, address, and other external factors directly related to the parcel company.

 

All orders, with the exception of commissioned works, will take a maximum of 3 to 5 days of production, plus about 2 to 3 days of shipping, always taking into account the factors previously mentioned.

 

If you do not receive your order within a period of fifteen days, do not hesitate to contact us.

 

2.-The time for a commissioned order will depend on the type of work and the works that the artist is doing at the time.

 

 

The commissioned works will be ordered via email or telephone with personalized attention.

 

In any commissioned work, before being done by the artist, The client must make a payment of 50% of the final amount , and at the end of the work, before shipping, the remaining 50% will be made.

The client in a commissioned work, will receive a minimum of 3 previous sketches via email, to find that the client is satisfied with any of the sketches before starting to make the final work.

If the client wants more sketches than the artist has sent, they will be paid separately.

 

 

*Sketch

one.

Study or essay in which the general lines and composition of a painting will be drawn.

 

two.

Scheme or project that contains only the main features of an artistic or technical work.

Return & Exchange Policy

Orders can be returned 15 days after the product is received.

 

1.We are not responsible for the deterioration of works or garments, giving good care to articles, especially when it comes to washing, is the responsibility of the consumer.

Clothing returns may be made in the following cases:

 

-For hygiene reasons, masks cannot be returned.

 

-Defects for shipping. In this case the person in charge will be the transport company, it will be necessary to attach a photo of the state of the package. We are not responsible for losses, delays, or any other incident caused by the carrier.

 

-Wrong size. In the event that the order marks one size and another is sent, the customer will return the product and a coupon will be delivered with the amount equivalent to the price of the product with shipping included. In the event that the error is the client's, we are not responsible.

 

2.-The work that is acquired either painting; illustration, silkscreen or other will be returned in case of damage and will be borne by the carrier unless there is a printing error.

 

3.-The commissioned and original works can be canceled, but not returned.

 

-In the case of the cancellation of a commissioned work that is in process, the client must pay the proportional part of the work, depending on how advanced it is.

In case you want to cancel a commissioned work already finished, you must pay 50% of the total.

© 2020 by AS - Ana Salamanca

  • Blanco Icono de Instagram